FREQUENTLY ASKED QUESTIONS

Our most commonly asked questions with answers all in one place. Have a question you don't see answered here? Send us a message.

About Tallow

What is tallow?

Tallow is derived from beef suet, the rich and nutrient-packed fat found around a cow’s kidneys. Known for its remarkable health benefits, it can be consumed or applied directly to the skin. In skincare, it becomes a deeply moisturizing powerhouse for the entire family, offering a never ending list of healing properties.

What are the uses and benefits of tallow?

Tallow is a nutrient-dense powerhouse, rich in essential fatty acids, antioxidants, and vitamins that deeply nourish and hydrate the skin. It promotes skin regeneration, enhancing elasticity and softness while giving your skin a healthier, more youthful glow.

Tallow is particularly effective for dry, itchy, or cracked skin, offering immediate relief and moisture. It's also great for conditions like eczema, psoriasis, and chapped lips. With its anti-inflammatory, anti-microbial, and anti-aging properties, tallow accelerates the healing of pimples, hormonal acne, and scars, and is non-comedogenic, making it safe for even the most sensitive skin. It’s also fantastic for fungal rashes, diaper rash, and stretch marks thanks to its rich composition of conjugated linoleic acid, omega-7 palmitoleic acid, omega-3 alpha-linoleic acid, omega-9 linoleic acid, and stearic acid, all of which support skin elasticity and repair.

For burns, sunburns, and razor burns, tallow is one of the oldest and best remedies, providing soothing relief and promoting fast healing. Packed with vitamins A, D, E, K, and B12, it helps reduce inflammation and aids in cell renewal.

Tallow is also highly effective for cuts, scrapes, and bruises, thanks to its antibacterial and anti-inflammatory properties, speeding up the skin's natural healing process. And the benefits don’t stop there!

Why is the consistency of my tallow different from my last order?

The consistency of our tallow may vary slightly from batch to batch (including color, texture, and scent) because we use natural ingredients.

Rest assured, we follow the same method and use the same high-quality ingredients for each batch. Since our tallow contains no stabilizers or additives, it can melt when exposed to heat.

When exposed to temperature fluctuations (such as during shipping or between seasons), you may notice a gritty texture. This does not affect the effectiveness of the product—it will melt between your fingers and blend smoothly upon application.

To maintain its best quality, store your whips and balms at room temperature in a cool, dark place. If your tallow does melt, it’s still perfectly usable—just give it a little time to return to its solid state!

How should I be storing my tallow?

To keep your tallow fresh, make sure to store it in a clean, dry container and avoid any moisture getting into it. Keep the lid tightly sealed and store it in a cool, dark place to prevent any unwanted bacteria or mold growth.

Water can cause tallow to spoil, mold, or go rancid because it introduces moisture into the product, creating an environment where bacteria, fungi, and mold can thrive. Tallow is naturally an oil-based product, and oils themselves don’t spoil as easily as water-based products. However, when water is introduced, it disrupts the natural preservation of the tallow, making it more susceptible to microbial growth. This is why it's important to avoid water exposure when using tallow products—such as dipping wet fingers into the jar or leaving it in damp conditions—because it can shorten the shelf life and compromise the quality of the tallow.

What is the expected shelf life of my tallow?

Tallow is best used within 12 months of opening. Keep it in a cool, dark place and keep away from direct sunlight or heat.

Why choose our products?

TALLOW BUM CO. products are crafted from all-natural, grass-fed, and finished Canadian beef tallow. We source this tallow from a group of small, Canadian farmers who raise their animals on a natural grass diet. This method not only makes the tallow more natural and nutritionally rich, but it also mitigates concerns about contamination from common allergens such as soy, corn, and wheat. We prioritize grass-fed and finished tallow because it ensures the highest quality for our skincare.

TALLOW BUM CO. is crafted to be an essential multitasker for the entire family. Our formulas deeply nourish, hydrate, and rejuvenate the skin with powerful all-in-one formulas, free from any harmful ingredients.

Have more questions?

Please reach out to hello@tallowbumco.ca and I'll get back to you as soon as I can!

Shipping & Local Pickup

When can I expect my order to ship and arrive?

We do our best to ship within 5-7 business days.

Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches due to the high volume of orders received.

Where do you ship to?

We are thrilled to offer shipping within Canada and to the Unites States.

Wonder if we can ship to you? Send us an email (hello@tallowbumco.ca) and we can get a shipping quote for you.

Please Note: TALLOW BUM CO. is not liable for customs and duties incurred by the buyer.

Is local pick up available?

Yes, local pickup is available in Vineland, Ontario. You will be provided the option at checkout to select local pickup and will receive further instructions when your order is ready to be picked up.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@tallowbumco.ca with your name and order number, and we will look into it for you.

My order arrived and the contents are damaged. What do I do?

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@tallowbumco.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

Refund Policy

Do you offer refunds?

At Tallow Bum Co., we do not offer refunds on any of our products due to the nature of skincare items. Once a product has been purchased, it cannot be returned for hygienic reasons and consumer safety.

Is there anything I should know before purchasing your products?

We strongly encourage all customers to carefully read our Health Disclaimer before purchasing and using any Tallow Bum Co. products. Our products are formulated with natural ingredients; however, individual reactions may vary.

Before using our products, please:

  • Review the full ingredient list
  • Perform a patch test on a small area of skin
  • Discontinue use immediately if irritation occurs
  • Consult with a healthcare professional if you have specific skin concerns or conditions
What should I do if I have feedback about my experience?

Your satisfaction is important to us. If you experience any issues with your Tallow Bum Co. products or have questions about their use, please contact our customer support team at: hello@tallowbumco.ca

Our team is committed to addressing your concerns and will work with you to ensure you are happy with your purchase. While we cannot offer refunds, we may provide alternative solutions on a case-by-case basis.