Shipping Policy

When can I expect my order to ship and arrive? 

We do our best to ship within 5-7 business days.

Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches due to the high volume of orders received. 

Where do you ship to? 

We are thrilled to offer shipping within Canada and to the United States.

Wonder if we can ship to you? Send us an email (hello@tallowbumco.ca) and we can get a shipping quote for you.

Please Note: TALLOW BUM CO. is not liable for customs and duties incurred by the buyer.

Is local pick up available? 

Yes, local pickup is available in Vineland, Ontario. You will be provided the option at checkout to select local pickup and will receive further instructions when your order is ready to be picked up.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@tallowbumco.ca with your name and order number, and we will look into it for you.

My order arrived and the contents are damaged. What do I do?

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@tallowbumco.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@tallowbumco.ca.

 

Last updated: July 19, 2025